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Cost-of-Care Conversations

A RWJF Study

University of Chicago
Centre for Collaborative Healthcare Design
Sinai Urban Health Center
IIT | Institute of Design

This RWJF-supported study, sought to develop a communication tool to facilitate cost-of-care conversations between clinicians and patients when considering care and treatment options. Our aim was to improve transparency of the out-of-pocket costs likely to be incurred by pregnant women throughout the prenatal, delivery and postpartum stages. 


What we did:

  • Secondary & primary research

       ( semi-structured interviews, participatory design, contextual inquiries)

  • Prototyping using projective techniques

  • Analysis and Synthesis


My role:

I conducted field research, involving clinicians and patients. And worked on the prototype that was tested and refined with stakeholder feedback.

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